RETURNS AND EXCHANGES

If you are not satisfied with a product that you have purchased on the ROMMBO website, please fill the request returns form available in your order history.

To return an item, please fill the request returns form in your order history. Any returns made without the form may not be accepted.

We are not liable for any damages caused to the product during transit. Please note that all products on sale or using any discount code are non-refundable/exchangeable.

We offer free returns within 7 days for products that are received broken. After 7 days, returns maybe charged for broken items.

Return’s amount will be sent to the source by which the payment was made.

Buyers may be subject to import taxes, customs duties, and fees levied by the destination country. Please contact your local customs office for more information. No refund or return/exchange will be processed if a product is refused by the buyer due to unpaid customs or import taxes.

OUR POLICY:

Items should be returned new, unused, and with all ROMMBO packaging and tags (if any) still attached. Returns that are damaged or altered may not be accepted and may be sent back to the customer.

Please email [email protected] if any of your purchases have been delivered in a damaged condition. Unidentified returns (without filling the required form) sent may be returned to the sender and/or not accepted.

FAULTY GOODS:

Goods are classified as faulty if they are received damaged by the buyer. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of getting the amount back, please be aware that we can only replace it for the same product, subject to availability.

Our team offers free returns for broken items within the 7-day exchange period.

Where possible, we will offer to repair faulty items. For all faulty items outside of our Returns Policy, please contact [email protected]

COLOURS:

We have made every effort to display as accurately as possible the colors of our products that appear on ROMMBO website. However, as computer monitors and mobile screens vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.